Communication Skills

Have you ever worked with someone that you just thought was from a different planet? You couldn’t figure out what they were thinking or why they responded in a particular way?

In this one day session we answer those questions and more.  You will learn to better understand why people respond and react the way they do. 

You will explore dealing with people in a variety of arenas including office interactions, meeting situations and manager-team member communications. Focus in the program is on improving internal communication, welcoming change, increasing the sense of team and breaking down barriers.  Communication in email and voice mail is also explored.

How you will benefit:

• Build greater trust with the people you work with
• Increase ease in handling difficult situations
• Learn key strategies for handling difficult people
• Minimize conflict
• Communicate more skilfully with people
• Avoid common communication blunders
• Quickly identify and respond to the communication style of the person you are interacting with
• Use questions and feedback to increase understanding

• Avoid the top 10 mistakes in  email and voice mail

What you will learn:

Module 1: Interpersonal styles

• Identify 4 styles of interaction using the DISC diagnostic assessment
• Discover your style of interaction

Module 2: Working well with others

• Understand why people act and react in particular ways
• Learn strategies for working well with all styles
• Identify strategies to handle difficult styles and interactions

Module 3: Questioning

• Explore various types of questions
• When to use which type of question to maximize return on your communication

Module 4: Listening

• Levels of active listening
• Improving listening skills

Module 6: Non-verbal communication

• How non-verbal communication affects the interaction outcome
  Influences

• Strategies for improving non –verbal communication

Who Should Attend:

This program is an important program for anyone who works directly with people, both inside and outside the organization - in technical and non-technical roles, supervisory, front-line, management or customer facing roles

Duration:

• One Day

Special Features:

This hands on seminar will include various learning methods – instructor led, discussion, self-scoring diagnostic tool and hands on exercise.